Dispute Resolution

We aim to ensure complete transparency, fairness, and satisfaction in the delivery of our services. However, if any disputes arise, we are committed to resolving them professionally and efficiently.

1. Amicable Resolution

All disagreements or complaints related to the use of services provided by AI FREIGHT S.R.L. shall first be addressed through direct communication with our support team. We strongly encourage clients to contact us via official channels to find a mutually acceptable solution before taking further action:

• Email: info@aifreight.ro
• Phone: +40 755 601 079
• Contact form: aifreight.ro/contact

2. Jurisdiction and Applicable Law

If a dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the competent courts located at the registered office of AI FREIGHT S.R.L. The applicable law shall be Romanian law, unless otherwise required by mandatory consumer protection regulations.

3. EU Consumer Rights

If you are a consumer residing in the European Union, you are entitled to the protection granted under the mandatory provisions of the consumer law in your country of residence. This includes the right to alternative dispute resolution (ADR) or online dispute resolution (ODR).

You can submit a complaint via the EU’s Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

4. Compliance with International Sanctions

You declare and guarantee that you are not located in any jurisdiction subject to international trade sanctions or embargoes, including those imposed by the United States, European Union, or United Nations. We reserve the right to decline service to any entity or individual under such restrictions.

5. Acceptance of Terms

By using our website or placing an order, you confirm that you have read, understood, and accepted this Dispute Resolution Policy as part of our general Terms and Conditions.